Returns & Exchanges

Although we love everything at Vert Beauty, we understand that you may not. We are dedicated to helping you find the right products for you. 

Unused and unopened items that are in their original condition can be returned for a full refund within 30 days from the shipping date or in-store purchase. Returns will be processed in the original payment method. 

If you are not satisfied with a product you received, the opened item can be returned within 30 days for a store credit in the full amount paid for the item provided that more than 50% of the product has not been used.

If a product has been damaged when received, we require a photo to be sent to us upon arrival and we may ask that you send the product back to us.

If you are returning an item that is part of a free gift with purchase promotion, the value of the gift included with your purchase will be deducted from your refund or store credit, unless the gift is returned with the other items. If the gift is returned, it should not be more than 50% used otherwise it will be deducted from your refund or store credit.

All in-stock orders will be processed within 24 hours of placement Tuesday- Friday by 3pm MST. If you place an order after 3pm MST on a Friday, your order will be fulfilled on that following Tuesday. We are closed on Mondays. Please keep in mind that this may change or be delayed during holidays and holiday weekends. **Shipping times may take longer during holidays and promotions**

Sale Items, Fragrances, Soaps, Tea, Supplements, Curated Boxes, Travel Sizes, Tools such as; Gua Sha, Rose Quartz or Jade Rollers, Dry Brushes, Sponges, and Makeup Brushes, and free gifts or promotional items.

Yes! Please be sure to bring your order number & the items that you are returning so our team can take care of you properly.

To initiate an online return, please email hello@vertbeauty.com with your name and order number and we will assist you. 

To initiate a return that was purchased in-store, a proof of purchase will be required and it must be within 30 days of receipt. We will assess the return and see that it is in resalable condition before we issue you a return. Returns will be processed in the original payment method.  

If you have booked an appointment online and need to cancel prior to 24 hours, you will receive a refund for your deposit via the way you booked on Paypal.  Refunds typically take up to 72 hours to appear on your card statement.

Discounts & Promotions

We love a sale as much as the next person, but like with most good things in life, there are a few rules. If you have any questions, don't hesitate to contact us using the chat box or via email.

All gift sets and the following lines can not be discounted: Maya Chia, Tata Harper, Laurel, Vintner's Daughter, Rahua, Josh Rosebrook, One Love Organics, Rosebud, and Ranavat.

Unfortunately, our system only allows one discount per order, as stated in our terms and conditions. If you have another discount code that you would like to use, please feel free to use it towards a future purchase.

Once you sign up on our pop-up on our website, a new pop-up will appear with your discount code. You will automatically be emailed a discount code as well. Please be sure to check your promotions and spam folders.

Once you sign up for an account on our website, you will automatically be emailed a discount code. Please be sure to check your promotions and spam folders. It can take up to 1 hour to get your welcome email with the code. Be sure to check your email before you place your first order!

Unfortunately, we are unable to apply discounts or promo codes retroactively as sales and promotions are for a limited time only. While we would love to be able to provide a discount for everyone who placed their order before a sale or promotion, we do have to set some guidelines to ensure consistency and fairness to all customers. 

Gift cards are excluded from all sales, promotions (with a qualifier) and discount codes

Orders & Shipping

As much as we'd love to teleport your clean beauty goodies right to you, for now we are beholden to the fine folks at USPS and UPS. 

Please contact hello@vertbeauty.com with your order number and our customer service team will remedy this for you and make sure you receive the correct items.

Please email hello@vertbeauty.com and include a photo of the item and a description of the damage. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.

Please email hello@vertbeauty.com and we can help figure it out for you.

All in-stock orders will be processed within 24 hours of placement Tuesday- Friday by 3pm MST. If you place an order after 3pm MST on a Friday, your order will be fulfilled on that following Tuesday. We are closed on Mondays. Please keep in mind that this may change or be delayed during holidays and holiday weekends.

We ship within the United States and Canada. We cannot ship to Puerto Rico or internationally. We can ship internationally if it is to a US military base.

Orders with flat rate shipping are shipped via USPS. Free shipping is shipped via USPS. There is an option to use UPS for faster shipping.

First, check with a neighbor to see if they signed for you or check in various places on your porch/doorway. Also check with your delivery driver. If the package is still nowhere to be found after 24 hours of the attempted delivery time, please email hello@vertbeauty.com.

If your order is taking longer than expected to arrive, we sincerely apologize! USPS is working through a backlog in processing and shipping, which may be why you have not received your order yet. If you are still needing assistance please email  hello@vertbeauty.com so we can help sort through this issue.

We are offering curbside pickup for orders placed online during normal business hours. Please check your email for a confirmation that your order is ready for pickup.