FAQ

Returns & Exchanges

Although we love everything at Vert Beauty, we understand that you may not. We are dedicated to helping you find the right products for you. 

 

Return Policy

Unused and unopened items that are in their original condition can be returned for a full refund within 30 days from the shipping date or in-store purchase. Returns will be processed in the original payment method. 

If you are not satisfied with a product you received, the opened item can be returned within 30 days for a store credit in the full amount paid for the item provided that more than 50% of the product has not been used.

If a product has been damaged when received, we require a photo to be sent to us upon arrival and we may ask that you send the product back to us.

If you are returning an item that is part of a free gift with purchase promotion, the value of the gift included with your purchase will be deducted from your refund or store credit, unless the gift is returned with the other items. If the gift is returned, it should not be more than 50% used otherwise it will be deducted from your refund or store credit.

Shipping

*Please note Free Shipping on U.S. orders of $150.00 or more is applied after discounts

All in-stock orders will be processed within 24 hours of placement Tuesday- Friday by 3pm MST. If you place an order after 3pm MST on a Friday, your order will be fulfilled on that following Tuesday. We are closed on Mondays. Please keep in mind that this may change or be delayed during holidays and holiday weekends. **Shipping times may take longer during holidays and promotions**

Can I return a purchase made online in-store?

Yes! Please be sure to bring your order number & the items that you are returning so our team can take care of you properly.

Please note the following items are not eligible for return or exchange: 

Sale Items, Fragrances, Soaps, Tea, Supplements, Curated Boxes, Travel Sizes, Tools such as; Gua Sha, Rose Quartz or Jade Rollers, Dry Brushes, Sponges, and Makeup Brushes, and free gifts or promotional items.

How do I start an online purchase return?

To initiate an online return, please email hello@vertbeauty.com with your name and order number and we will assist you. 

How do I return my in-store purchase?

To initiate a return that was purchased in-store, a proof of purchase will be required and it must be within 30 days of receipt. We will assess the return and see that it is in resalable condition before we issue you a return. Returns will be processed in the original payment method.  

How do I get my deposit back for a service?

If you have booked an appointment online and need to cancel prior to 24 hours, you will receive a refund for your deposit via the way you booked on Paypal.  Refunds typically take up to 72 hours to appear on your card statement.

 

Discounts & Promotions

Why can't I enter multiple discount codes?                   

Unfortunately, our system only allows one discount per order, as stated in our terms and conditions. If you have another discount code that you would like to use, please feel free to use it towards a future purchase. 

I signed up to your email pop-up but did not get a discount code?

Once you sign up on our pop-up on our website, a new pop-up will appear with your discount code. You will automatically be emailed a discount code as well. Please be sure to check your promotions and spam folders.

I just made an account with my email but did not get a discount code?

Once you sign up for an account on our website, you will automatically be emailed a discount code. Please be sure to check your promotions and spam folders. It can take up to 1 hour to get your welcome email with the code. Be sure to check your email before you place your first order!

I made a purchase a few days before your sale/promo. Can I get the current discount/promo added to my recent purchase anyway?

Unfortunately, we are unable to apply discounts or promo codes retroactively as sales and promotions are for a limited time only. While we would love to be able to provide a discount for everyone who placed their order before a sale or promotion, we do have to set some guidelines to ensure consistency and fairness to all customers. 

Are gift cards included in sales and promos?

Gift cards are excluded from all sales, promotions (with a qualifier) and discount codes

My order is over $75.00, but after entering my discount code, I now have to pay for shipping. Why?

If your order is under $75.00 after you have entered the discount code, free shipping no longer applies. Your order must be over $75.00 after discounts have been entered and applied. We are unable to apply another discount code to enable free shipping.

 

Orders & Shipping

I was sent the wrong item or something is missing from my order?

Please contact hello@vertbeauty.com with your order number and our customer service team will remedy this for you and make sure you receive the correct items.

My item arrived broken or damaged?

Please email hello@vertbeauty.com and include a photo of the item and a description of the damage. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.

Can I cancel or change my order/shipping address?

Please email hello@vertbeauty.com and we can help figure it out for you.

When will my order ship?

All in-stock orders will be processed within 24 hours of placement Tuesday- Friday by 3pm MST. If you place an order after 3pm MST on a Friday, your order will be fulfilled on that following Tuesday. We are closed on Mondays. Please keep in mind that this may change or be delayed during holidays and holiday weekends.

Where do you ship?

We ship within the United States including Hawaii and Alaska. We cannot ship to Puerto Rico, Canada or internationally. We can ship internationally if it is to a US military base.

What shipping company do you use for shipping?

Orders with flat rate shipping are shipped via USPS. Free shipping is shipped via USPS. There is an option to use UPS for faster shipping.

I received a notification that my order was delivered, but I don't see it at my house.

First, check with a neighbor to see if they signed for you or check in various places on your porch/doorway. Also check with your delivery driver. If the package is still nowhere to be found after 24 hours of the attempted delivery time, please email hello@vertbeauty.com 

Why haven't I received my order yet?

If your order is taking longer than expected to arrive, we sincerely apologize! USPS is working through a backlog in processing and shipping, which may be why you have not received your order yet. If you are still needing assistance please email  hello@vertbeauty.com so we can help sort through this issue.